22 April 2020
We continue to Care for your Components.
Hamburg –
As the COVID-19 crisis continues and airlines across the globe keep large parts of their fleets on the ground, our industry faces continued challenges.
Just like most other companies, Spairliners has put measures in place to safeguard the health of our employees and ensure business continuity.
Thanks to our cloud-based IT infrastructure and the dedication of each of our colleagues, Spairliners’ team has worked from home successfully for the past five weeks. Although the operations of many MRO facilities have been affected by the crisis, we are able to rely on our vast network of worldwide partners. Our customer requests continue to receive the highest priority and we will continue to closely monitor the global supply chain in order to proactively steer and mitigate any disruptions to our operations in the best possible way.
As of 1 May 2020, our company will also introduce a short-time work program for our teams to adapt to the reduced level of customer requests and to safeguard Spairliners’ financial position. The teams are coordinating internally to maximize availability and efficiency to our customers – mainly from Mondays to Thursdays – whereas our AOG Desk Service will remain available 24/7 for all urgent requests. In case your usual contact might not be available, please refer to the below central contact information for each team, or feel free to reach out to the AOG Desk for assistance.
24/7 AOG Desk:
Phone International: +49 40 8221 75301
Phone USA (toll free): +1 866 676 4129
Customer Service:
Your dedicated customer email address, i.e. [your operator 3LC] .support@spairliners.com)
Retrofit:
Sales:
Engineering:
Until we can resume business as usual, we will continue to be here for you and stand together as one during this difficult time.
